We want you to be completely satisfied with your purchase. If you need to return an item, please contact us within 30 days of receiving your order. Items must be unused, unwashed, and in their original packaging. Proof of purchase is required for all returns. Once your return is processed, you will receive a refund to your original payment method, less any shipping fees. We strongly advise all clients to be sure of their sizes using the chart guide before purchase. All sizes are unisex sizes.

If your item is defective or damaged, please email us with photos and a description, and we will arrange for a replacement or refund. No refund for wrong sizes; see chart guide. Custom or personalized items may not be eligible for return unless there is a manufacturing defect. For further details, please reach out to our customer service team.

By placing an order with us, you agree to abide by the following terms and conditions. All products are subject to availability, and prices are quoted in Canadian dollars unless otherwise stated. Payment must be made in full prior to shipping, and we reserve the right to cancel any order at our discretion if payment is not received.

We strive to provide accurate product descriptions and images; however, minor variations may occur. It is your responsibility to ensure the accuracy of your order details, including sizing and custom requests. Orders for custom or personalized items cannot be cancelled or modified once production has begun.

Shipping timelines are estimates and may be affected by factors beyond our control, such as postal delays or inclement weather. We are not liable for lost or stolen packages once the order has been marked as delivered by the carrier. Any claims regarding missing or damaged items must be submitted within seven days of receipt.

Your personal information will be handled in accordance with our Privacy Policy and will only be used to fulfil your order and provide customer service. By submitting artwork, you confirm you have the rights to use it, and you grant us permission to reproduce it for your order.

These terms and conditions are governed by the laws of your province or territory within Canada. We reserve the right to update these terms at any time without prior notice. For questions or further clarification, please contact our customer service team.

We are committed to protecting your privacy and ensuring the security of your personal information. When you place an order or contact us, we collect information such as your name, address, email, and payment details solely for the purpose of fulfilling your order and providing customer service. Your information will not be shared with third parties except as necessary to process your transaction or comply with legal requirements.

All personal data is stored securely and handled in accordance with Canadian privacy laws. We may use your contact information to communicate updates about your order or respond to your inquiries. You have the right to request access to, correction of, or deletion of your personal information at any time. For questions about our privacy practices or to exercise your rights, please contact our customer service team.

By submitting artwork or custom requests, you confirm that you have the rights to use the materials provided and consent to us reproducing them for your order. We reserve the right to update this Privacy Policy as required. Please review this policy periodically for changes.

Thank you for choosing KB Custom Apparel. We appreciate your trust in our products and services and are committed to providing quality custom apparel, clear communication, and a positive customer experience. If you have any questions about these policies or require further assistance with your order, please contact our customer service team before completing your purchase.